Cancellation Policy
How do I cancel?
- All cancellations must be made via EMAIL ONLY – Phone calls and text messages will not be accepted and may be subject to the full cost of the lesson. Please email info@priority1equestrian.ca
When do I need to cancel by?
- AT LEAST 48 HOURS cancellation notice is required.
- Cancellations made prior to 48 hours of the scheduled date will be issued a full refund.
What if I need to cancel within 48 hours' notice?
- Cancellations made within 48 hours are subject to a cancellation fee of $30.00.
What if I did not cancel in time and did not show up?
- NO-SHOWS will be charged the full fee of the lesson with no refunds.
What if I am sick or exhibiting symptoms of Covid-19?
- If you are sick or are exhibiting Covid-19 symptoms, you must notify booking immediately by calling Cassandra at (604 - 240 - 3198).
- If you are pre-booked for multiple lessons, you will be required to cancel for 2 weeks or provide a negative Covid-19 test (taken within the past 72 hours) to return to your pre-booked sessions.
- No refunds will be issued for sick days. Your lesson fees may be applied towards a future lesson.
What happens if I cancel?
- If you cancel prior to 48 hours of your class time – you will receive a full refund.
- If you cancel within 48 hours of your class time – you will be charged a $30.00 cancellation fee.
- If you do not show up and do not provide a cancellation notice – you will not receive a refund.
- If you are sick or are exhibiting symptoms of Covid-19 – you will receive a credit of your lesson fees to be put towards a future lesson – no refunds are issued.